Terms and Conditions

Wheelie Bin Cleaning

Service Schedule
Bear Cleaning Ltd will provide twelve bin cleans over a twelve-month period, with twelve monthly payments. As bins are emptied on a four-weekly rolling basis, there are a total of thirteen waste collections in a twelve-month period. Therefore, no bin cleaning service will be provided during the Christmas/New Year period. Specific dates will be emailed to you in advance—please check your spam folder for updates.
Local Authority Waste Collection Schedule
Bear Cleaning Ltd will perform the bin cleaning service in accordance with the Local Authority Waste Collection schedule.
Missed Cleans
In the event that Bear Cleaning Ltd is unable to fulfil the scheduled service, we will make one further attempt to clean the bin at a time convenient to Bear Cleaning Ltd. If this cannot be undertaken, we will offer a refund for the missed clean.
Uncleaned Bins Due to Local Authority or Other Issues
If the Local Authority does not empty the bins suitable for cleaning, or the bin cannot be located, Bear Cleaning Ltd will not issue a refund in these circumstances.
Changes to Refuse Collection Schedules
If refuse collections are cancelled or rearranged, Bear Cleaning Ltd will endeavour to accommodate these changes to ensure bins are cleaned in line with the updated cycle. We will contact the customer via email at our earliest convenience, and wherever possible, prior to the scheduled clean.
Customer Reporting of Uncleaned Bins
If a customer believes their bin has not been cleaned, they must contact Bear Cleaning Ltd within 48 hours of the scheduled clean to report the issue. Concerns raised after this time may be more difficult to resolve.
Adverse Weather Conditions
If Bear Cleaning Ltd is unable to complete the scheduled clean due to adverse weather conditions where public safety takes precedence (e.g., heavy snow, ice, severe storms, or other hazardous conditions), we reserve the right not to rearrange or refund the missed clean. These measures ensure the safety of both our team and the public.
Payment Terms

Invoices are payable upon receipt unless otherwise agreed in writing.

Failure to make payment within the agreed timeframe may result in service suspension and/or interest charges at a rate of 5% per week on outstanding balances.

Liability

Bear Cleaning Ltd holds public liability insurance and takes reasonable care to provide services safely and professionally. Bear Cleaning Ltd shall not be held responsible for damage caused to property due to access or the removal of waste unless such damage is caused by negligence on the part of Bear Cleaning Ltd.

Termination of Service

Either party may terminate the service agreement with one month’s written notice. Bear Cleaning Ltd reserves the right to terminate the service immediately if terms are breached, waste types are not compliant, or payments are not made on time.

Customer Responsibilities

The customer is responsible for ensuring that all waste complies with the agreed terms and is presented for collection in a safe and accessible manner. The customer must provide accurate contact details and inform Bear Cleaning Ltd promptly of any changes to access, schedules, or requirements.

Data Protection

Customer details will be handled in accordance with applicable data protection laws and will not be shared with third parties without prior consent, except as required by law.

Waste Collection

Service Provision
Bear Cleaning Ltd provides waste collection services as agreed upon with the customer. The service includes the collection, transportation, and disposal of waste in compliance with local regulations and environmental standards.
Waste Types
- The customer must ensure that only permitted waste types are presented for collection.
- Prohibited waste includes, but is not limited to, hazardous materials, clinical waste, chemicals, batteries, and asbestos unless explicitly agreed in writing.
- If prohibited items are found in the waste, Bear Cleaning Ltd reserves the right to refuse collection, impose an additional charge, or terminate the service agreement.
Waste Presentation
- All waste must be securely bagged and presented in the appropriate containers provided by Bear Cleaning Ltd or agreed upon in advance.
- Containers must be accessible on the scheduled collection day. Bear Cleaning Ltd will not collect waste from locked or restricted areas unless prior arrangements are made.
- Overfilled or improperly presented bins may not be collected, and no refund will be issued.
Collection Schedule
- Bear Cleaning Ltd will provide waste collection services on a scheduled basis, as agreed upon with the customer.
- If collection schedules need to be changed due to public holidays or other reasons, Bear Cleaning Ltd will notify customers in advance via email or other communication channels.
Missed Collections
- If Bear Cleaning Ltd is unable to collect waste due to issues within the customer’s control (e.g., bins not being accessible or waste not being properly prepared), no refund or rearrangement will be provided.
- If the collection is missed due to reasons within Bear Cleaning Ltd’s control, we will attempt to reschedule the collection at no additional cost or offer a refund for the missed service.
Adverse Weather Conditions
- In the event of adverse weather conditions where public safety must take precedence (e.g., heavy snow, ice, or severe storms), Bear Cleaning Ltd reserves the right to postpone or cancel collections. Missed collections due to such conditions will not be rescheduled or refunded.
Payment Terms
- Invoices are payable upon receipt unless otherwise agreed in writing.
- Failure to make payment within the agreed timeframe may result in service suspension and/or interest charges at a rate of 5% per week on outstanding balances.
Liability
- Bear Cleaning Ltd holds public liability insurance and takes reasonable care to provide services safely and professionally.
- Bear Cleaning Ltd shall not be held responsible for damage caused to property due to access or the removal of waste unless such damage is caused by negligence on the part of Bear Cleaning Ltd.
Termination of Service
- Either party may terminate the service agreement with one month’s written notice.
- Bear Cleaning Ltd reserves the right to terminate the service immediately if terms are breached, waste types are not compliant, or payments are not made on time.
Customer Responsibilities

The customer is responsible for ensuring that all waste complies with the agreed terms and is presented for collection in a safe and accessible manner.
The customer must provide accurate contact details and inform Bear Cleaning Ltd promptly of any changes to access, schedules, or requirements.

Data Protection

Customer details will be handled in accordance with applicable data protection laws and will not be shared with third parties without prior consent, except as required by law.

Cleaning Service

Service Delivery
Bear Cleaning Ltd will provide the cleaning service(s) selected by the customer on the agreed date. If we are unable to perform the service on the scheduled day, Bear Cleaning Ltd will promptly contact the customer to arrange an alternative, mutually convenient date.
Cancellation Policy
Customers must provide at least 24 hours’ notice to cancel or reschedule a service. If insufficient notice is given and the service cannot be performed, Bear Cleaning Ltd reserves the right to charge a fee to recover the loss of business.
Payment Terms
All invoices are payable upon receipt unless otherwise agreed in writing prior to the service. Payments not received within seven business days will incur interest at a rate of 5% per week on the outstanding balance.
Third-Party Liability
Bear Cleaning Ltd holds public liability insurance to cover accidental damage or injury caused by our team while delivering services. However, Bear Cleaning Ltd cannot be held responsible for any pre-existing damage, defects, or risks at the property. The customer is responsible for ensuring that the site is safe and ready for the cleaning service to take place.
Use of Equipment
For safety and liability reasons, customers and third parties are strictly prohibited from operating, accessing, or using any equipment, machinery, or tools owned by Bear Cleaning Ltd. This includes but is not limited to MEWPs (Mobile Elevated Work Platforms), ladders, and scaffolding. Bear Cleaning Ltd accepts no responsibility for injury, damage, or loss resulting from unauthorised use.
Scaffold and Elevated Access
Bear Cleaning Ltd team members are fully trained and qualified to use MEWPs, ladders, scaffolding, and other elevated access equipment. Where required, our team will safely install, inspect, and operate such equipment in accordance with health and safety regulations. Under no circumstances should customers or third parties attempt to access or use this equipment.
Data Protection

Customer details will be handled in accordance with applicable data protection laws and will not be shared with third parties without prior consent, except as required by law.